Answer every call
Give customers a consistent response during busy hours and after hours.
Built for reliable service operations
A dependable front line for every customer call.
Lacy.ai AI Phone Agents help US service businesses respond consistently, collect the right information, and move qualified callers to the next step.
CALL READINESSOperational overview
01CoverageInbound + after-hours
02QualificationYour rules and questions
03SchedulingConnected next steps
04HandoffContext included
Qualify real opportunities
Collect the details your team needs before the handoff.
Book the next step
Move qualified callers toward an appointment while intent is high.
“It reduced overhead and gave us more confidence that customers are getting the right information quickly.”
Paul W.
San Francisco Ice Company
REAL CUSTOMER OUTCOME
Make every call easier to act on.
From the first hello through the next task, Lacy.ai gives your team a consistent way to capture intent and move work forward.
- Capture order or lead details
- Route urgent requests
- Trigger the right follow-up
CUSTOMER PROOF
Hear Lacy handle real service-business calls.
Start with Paul’s experience, then listen to real examples of Lacy recognizing customer needs, applying business rules, and keeping orders moving.
CUSTOMER TESTIMONIAL
Hear why SF Ice trusts Lacy on the phone.
Paul W. · San Francisco Ice Company
Paul shares how San Francisco Ice expanded from after-hours support to using Lacy as a full-time call-handling layer.
REAL CUSTOMER ORDER
Pallet order · Knowledge applied
Target pallet order
The AI Phone Agent confirms the pallet request and applies trained product knowledge during the call.
REAL CUSTOMER ORDER
Minimum order · Knowledge base logic
Walgreens ice order
The AI Phone Agent uses account and product rules to determine the correct minimum order quantity.
REAL CUSTOMER ORDER
Pallet order · Delivery update
Southwest Airlines order
The AI Phone Agent handles the order and updates the delivery location in one natural conversation.
SEE IT ON YOUR WORKFLOW
See what an AI Phone Agent could handle for your team.
A focused 30-minute walkthrough of call handling, qualification, booking, and CRM follow-up. No pressure. Just clarity.
Open the booking calendar Choose a time that works for you.